Aeverex

Brought a car FROM DRIVETIME.. June 3,2016 was told that drivetime did a car far and guarantee it was never in a car accident.

4 days after purchase my mechanic told me it need a rack and pinion. Averex gave me a list of places that they approve to fix my car. I pick Pep boys. I inform drivetime, averex and pepboys if this 2011 need a rack i dont want this car.

i went to pep boys and made it clear to check the rack only. after having the car 3 days pep boys says it need a power steering unit. They put the power steering unit in the car it blew because it needed a rack.. So Averex told pep boys to put the rack in after i told them not to put the rack because i was returning the car.

well after 2 weeks and 2 power steering units and a 2 racks it was to late to return the car. since 2016 pep boys has put 3 racks on this same car. plus i put 4 wheel bearing on the front. which the problem is the driver side.

so now the car back in the shop axle broke. So i decided to do a real car fax and found out that this car has severe front end damage from a car that was in a accident 7/18/14. two years before i purchased. I contact bridgecrest about this they said they use expedia for their car report.

So i ask can he do a car fax with expedia right now and tell me what comes up. the worker said yes. And nothing comes up.. So i told the worker this is a boogus report because i got oil changes ever 5000 miles and the real car fax has every oil change i had done since i purchased...

Im looking into what i can do legally since i paid 10450 and still owe 10,200 on a car 3500..

I'm sure this a class action suit i'm sure im not the only customer purchasing these buckets from drivetime.. Anybody interested in this class action suit contact me on Instagram@***U

POWER STEERING PUMP HAS GONE BAD SEVERAL TIMES, THE LAST ONE LASTED 3 MONTHS AND AVEREX REFUSES TO PAY. THEY SEND US TO "IN NETWORK" SHOPS SO THEY CAN HAVE REPAIRS DONE HALF WAY AND NOT PAY ALOT WITH CHEAP PARTS.

NOW HEAD GASKET IS BLOWN AND WE TOOK TO OUR SERVICE DEALER WHO DIAGNOSED IT BUT AVEREX WILL NOT LET US HAVE REPAIR THERE AND WILL ONLY LET US GO TO "IN NETWORK" REPAIR SHOP. AGAIN THIS IS SO THEY CAN PUT IN USED OR NOT WORKING PARTS. VERY PISSED OFF. SPOKE WITH GERMAN WHO SAID "I CAN'T HELP YOU", I ASKED FOR HIS SUPERVISOR AND HE SAID HIS SUPERVISOR DOESN'T TAKE CALLS.

I ASKED FOR HIS SUPERVISORS NAME AND HE SAID WE DON'T GIVE OUT NAMES. I COULDN'T GET LAST NAMES OR ANYTHING.

I purchased Aeverex when I purchased my car with DriveTime. I have never had problems with my car and out of nowhere my car stops and my engine is completely shot and my radiator.

I get reasoning as to what could have potentially happened to my car as to how the engine which is under warranty still caused my radiator to malfunction which is not under warranty. I talk to German, the top supervisor for the region from my understanding, and he has they evaluate though a 3rd party about the repairs, and looking over photos and diagnostic from Pep Boys, which is a report showing after the fact the end damage and not the causality of the damage. I proceeded to explain that a Pep Boys mechanic stated that my engine potentially caused my radiator to crack which is why Aeverex is stating they will not cover the warranty for anything. He then stated that our 3rd party mechanics are way better than Pep Boys which is an in network repair company they are contracted with...

why even work with a company you do not deem up to par. Complete waste of money and should have not even purchased them this bogus warranty company who’s final decision makers are not even mechanics.

Going to just try to understand this up as much as I can. I love this company!!

My engine locked up on me. It did look like it was my fault but wasn't. With dodge journey you will never know something is wrong until you're on the side of the road and that's when the check engine will come on. Okay now listen cause I will post this everywhere!!

So Aeverex contacted the shop where I had my car towed to... Did their job!! I called the shop to get an update and they told they're waiting on the warranty company, so called the warranty company and got Christopher and Christopher informed me that they been waiting on the shop to call back for 3 days!! So I called the shop back and the dude was nasty!!

They told me they didn't do calls and all this BS that wasn't true!! So I called Christopher back and told him!! He seemed agitated by what I told him the shop response!! So Christopher said call them on 3 way so I did!!

So the man from the shop was like let me tell you how this works, and we don't call and this and that!! Christopher now shut this man down!!! And said well let me tell you how we work and went in on him!! They did right by me!!

So I don't understand why the bad reviews!! In all... My engine was starving, but lube was actually in the car.. did look like my fault,but I know without a fact I took care of my car and the warranty company listened to my concerns closely!!

I know a few people who has updated models of my 2012 journey and it has happened to them! And being on the idea of the road when the check engine light come on and the car just locked up for some reason. Aeverex didn't fight with me about who, how and why.. they came in and saved me!!

So in the end we end up talking to the person who handles the claim I have and he was awesome!! All I have to say is Aeverex is a good company!! And they really do care about their customers! You can't get mad at them for doing their job and doing what's right!

You just simply can't please everyone! If certain things not covered into the warranty company then they're not liable to pay anyways so know your options.

Thanks!! And keep up the great work!!